Abstract
Total Quality Management (TQM) has proved itself effective in
improving quality, reducing waste and increasing productivity in
industry. The current study aims to explore the application and
limitations of this philosophical approach in higher education. Literature
pertaining to TQM was reviewed extensively for the identification of its
relevance in higher education. The components of TQM are discussed as
the application of TQM in higher education. However, two main
limitations arise with reference to the implementation of TQM in higher
education; the imprecisely defined role of student and application of Zero
defect theory to the educational objectives. The ambiguity of student both
as raw material and customer is one of the basic tensions while applying
the idea of TQM in higher education. Furthermore, the zero defect theory
can be applied to the objectives that call forth the attainment of minimum
required criteria for a content (mastery objectives) but not to more
complex developmental objectives on which various degrees of progress
are expected from the students. Keeping in view the intricate nature of
higher education, the implementation of relevant components of TQM
will help in improving its quality.
Aishah Siddiquah, Nighat Sana Kirman. (2014) Application and Limitations of Total Quality Management in Higher Education, Journal of Arts and Social sciences, Volume 1, Issue 1.
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