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This paper aims at studying the relationship between supervisor incivility and turnover
intention while taking job burnout as a mediator and job performance as a moderator.
Data have been collected through an adapted questionnaire from 325 employees of
public and private banking sector based in Rawalpindi and Islamabad. Results confirmed
the positive association of supervisor’s incivility with turnover intentions and burnout,
and a negative relationship between incivility and job performance. Mediation of burnout
has also been confirmed between supervisor incivility and turnover intention and job
performance moderates the association of supervisor incivility and turnover intention.
Respondents suffering from incivility, confirmed job burnout, turnover intentions and
poor job performance. Practical, along with the theoretical implications of the study at
hand are discussed at the end.
Hafiz Ghufran Ali, Muhammad Asad, Muhammad Yousa. (2019) Supervisor Incivility and Turnover Intentions with the Mediating Role of Job Burnout and Moderation of Job Performance , NUML International Journal of Business & Management, Volume 14, Issue 1.
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