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Few organizational studies have identified a radical approach to assess knowledge management practices resulting in increased organizational efficiency and effectiveness. This paper thereby assesses the potential mediating effect of organizational learning in the relationship of knowledge management and organizational performance. The study employs non-experimental purposive sampling technique to collect data from employees in the service sectors in Pakistan. The study assesses descriptive statistics and correlation analysis on a sample of 213 respondents by employing SPSS (v 20.0) and the structural equation model using SPSS-AMOS (v 18.0). Our findings support the proposed theoretical framework and found positive relationship between knowledge management and organizational learning. The study also found that organizational learning mediates the positive relationship between knowledge management and organizational performance. The study employs cross-sectional design for data collection which doesn’t allow for causality. Therefore, we propose that future studies should examine the proposed theoretical framework in a more robust manner using time-lag data. Our findings suggest that organizations should inculcate the knowledge-intensive culture within their boundaries to achieve sustainable competitive advantage through an organizational learning approach.

Dr. Anjum Naz , Arslan Ayub, Dr. Masood Ul Hassan . (2019) Assessing the Role of Knowledge Management in Organizational Performance through Organizational Learning, Orient Research Journal of Social Sciences, Volume 4, Issue 1.
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