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The objective of the study is to highlight a new perspective under the domain
of RBV on relationship between human capital, IT resources and
organizational performance. It provides useful insight on human capital, as
only possessing knowledgeable workforce is rarely enough for an
organization to increase performance. Human capital along with IT resources
strengthens the operational capabilities of the organization which in turn
affects the organizational performance. A conceptual framework has been
used that links human capital, IT resources and organizational performance
through mediating role of operational capabilities. It is observed that in order
to increase the performance organizations should not concern only on
strengthening their resources but also should develop operational capabilities
and in order to generalize the study proposed conceptual framework should
be empirically tested across different industries and countries
Saad Hassan, Dr. Tang See Mei, Husna Bt. Johari. (2018) Relationship between Human Capital, It Resources and Organizational Performance: An Operational Capabilities Mediated Model, Orient Research Journal of Social Sciences, Volume 3, Issue 1.
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