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This study was designed to find out the level of satisfaction and emotional attachment of international students with quality services provided by university. The study was quantitative and descriptive in nature. The population of the study was 366 international students studying in one general and one professional public sector HEC recognized university. A sample of 366 international students was selected through census sampling technique. One self-developed instrument Emotional Attachment (EA), and one adapted instrument Students’ Satisfaction with University Services Quality (SSUSQ) for data collection were used. Both questionnaires contained items at five points Likert type rating scale. Cronbach’s coefficient alpha reliability of (SSUSQ) was 0.89 and for (EA) reliability was 0.76. Descriptive and inferential statistics were used to find out level of satisfaction and emotional attachment of international students with services delivered by university. Results revealed that there was no significant difference with respect to demographic variable (i.e. gender, university, and program)related to students’ satisfaction and emotional attachment with university services quality. The study recommended that all the educational stakeholders and university management may be engaged to enhance the standards and quality of services which were provided by Higher Education Commission(HEC).

Ahmad Khan, Muhammad Saeed. (2020) International Students’ Satisfaction and Emotional Attachment with University Services Quality, Putaj Humanities And Social Science, Volume-27, Issue-1.
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