Abstract
This study was designed to find out the level of satisfaction and emotional
attachment of international students with quality services provided by university.
The study was quantitative and descriptive in nature. The population of the study
was 366 international students studying in one general and one professional
public sector HEC recognized university. A sample of 366 international students
was selected through census sampling technique. One self-developed instrument
Emotional Attachment (EA), and one adapted instrument Students’ Satisfaction
with University Services Quality (SSUSQ) for data collection were used. Both
questionnaires contained items at five points Likert type rating scale. Cronbach’s
coefficient alpha reliability of (SSUSQ) was 0.89 and for (EA) reliability was
0.76. Descriptive and inferential statistics were used to find out level of
satisfaction and emotional attachment of international students with services
delivered by university. Results revealed that there was no significant difference
with respect to demographic variable (i.e. gender, university, and
program)related to students’ satisfaction and emotional attachment with
university services quality. The study recommended that all the educational
stakeholders and university management may be engaged to enhance the
standards and quality of services which were provided by Higher Education
Commission(HEC).
Ahmad Khan, Muhammad Saeed. (2020) International Students’ Satisfaction and Emotional Attachment with University Services Quality, Putaj Humanities And Social Science, Volume-27, Issue-1.
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