Abstract
This study investigates the moderating role of emotional intelligence between conflict
resolution strategies and organizational citizenship behavior. The study uses social
exchange theory by Blau (1964) to justify the proposed model. The data for this study is
collected from 132 employees working in banking industry in five major cities of Pakistan.
The data is cross sectional in nature and Baron and Kenny’s (1986) technique is used to
test the moderation. The result suggests that conflict resolution strategies significantly
relate to organizational citizenship behavior and Emotional Intelligence moderates and
strengthens the relationship. Based on the findings, we propose that organizations should
work towards improving emotional intelligence of employees to minimize conflicts.
Sahibzada Yasar Zia, Imran Saeed, Naimat Ullah Khan. (2018) Moderating Role of Emotional Intelligence in Conflict Resolution Strategies and Organizational Citizenship Behavior, The Journal of Humanities & Social Sciences, Volume-26, Issue-1.
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