Abstract
For around two and a half decades since Perry and Wise coined the term in 1990,
research on Public Service Motivation (PSM) has achieved significant attention
from scholars around the globe. Many notable journals in the field of Public
Administration and Personnel Management have frequently published articles on
the topic under discussion. This area of study has now become a multidisciplinary
and multi-sectoral concept. There have been a few systematic literature reviews
(both conceptual/narrative and meta-analysis) on the topic but all of them have
had a varied but limited scope such as exploring the research trend, identifying
gaps, and the relationship of Public Service Motivation and Job Satisfaction. This
review contributes to the existing literature on PSM by reviewing 106 publications
from 2007 till 2016, selected on the basis of predefined search protocols of the
researchers. Public Service Motivation deals with motives that influence an
individual to join some aspect of public service where an individual’s goals and
public service goals are aligned. This Systematic Literature Review (SLR) focuses
on several items: research strategies, research designs, publishing journals and
sectors in which these studies have been conducted. It also identifies the ways in
which PSM has been measured its dimensions. Factors affecting an individual’s
PSM and the outcomes of PSM have also been identified and collated. Lastly, an
attempt has been made to consolidate identified factors that affect PSM into a
three-level framework i.e. Individual, Organizational and Societal. This narrative
systematic literature review primarily aims to summarize the findings of the
reviewed literature into a model that can be empirically tested.
Syed Sohaib Zubair, Yaamina Salman, Sidra Irfan, Nasira Jabeen, Amani Moazzam. (2018) Towards a holistic model of Public Service Motivation: A Systematic Literature Review, Journal of the Research Society of Pakistan, Volume 55, Issue 2.
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