Abstract
The purpose of this research is to understand the factors responsible to enhance the job performance of the federal
employees of Pakistan given the institutional context and how Societal Impact Potential moderates the PSMPerformance link, and to investigate the role of Innovative Work Behavior (IWB) directly or through mediation in
such a work setting. This is a cross-sectional case study in which a hypothetical-deductive approach has been
applied. Moreover, data were analyzed using Statistical Package for Social Sciences (SPSS) version 25 and SEM
PLS 3.0. The results indicate that Public Service Motivation and Job performance are positively and significantly
related. IWB mediates the relationship between PSM and Job Performance. Moreover, that Societal Impact
Potential acts as a potential moderator between the PSM- Performance link in the light of PSM theory. All the links
were supported by theoretical backing and literature. This study is a first of its kind in which an emerging concept
like PSM has been linked to Job Performance in a developing country like Pakistan. This study may contribute to
the literature of new public management, organizational behavior, organizational development, public
administration in general, and developing country context in particular and help policy makers and planners in the
governmental sector.
Jahanzeb Khan, Muhammad Bux Burdey. (2021) ENHANCING JOB PERFORMANCE AND INNOVATIVE WORK BEHAVIOR THROUGH PUBLIC SERVICE MOTIVATION - A CASE STUDY OF EMPLOYEES WORKING IN FEDERAL GOVERNMENT OF PAKISTAN, Journal of the Research Society of Pakistan, Volume-58, Issue-1.
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