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Cognitive proactive ability to redesign tasks can influence the behaviour of
employees to explore, execute and exploit opportunities that tend to enhance
business performance. The present study aims to validate the proposed threedimension structure of employee ambidexterity in the context of small and
medium enterprises. Moreover, the study examines the effect of cognitive
abilities on the business performance of those employees who are involved in
multitasking activities in small and medium enterprises. A total of 600
structured questionnaires were administered randomly to employees of service
sector small and medium enterprises with a response rate of 98.3%. The results
show validation of a three-dimensional construct of employee ambidexterity.
Moreover, the findings reveal a partial mediation of the three dimensions of
employee ambidexterious behaviour between the relationship of cognitive
crafting and business performance. The findings implicate to realise the
importance of the cognitive abilities of employees who redesign their tasks in a
situation where they confront with multiple tasks that require collective
accomplishment in small and medium businesses.
Fouzia Hadi Ali, Farah Naz Naqvi, Sadia Farooq. (2020) CAN COGNITIVE CRAFTING ENHANCE BUSINESS PERFORMANCE? THE MEDIATING ROLE OF EMPLOYEE AMBIDEXTERITY IN THE CONTEXT OF SMALL AND MEDIUM ENTERPRISES, International Journal of Management Research and Emerging Sciences, Volume 10, Issue 2.
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