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Todays‟ healthcare sector is striving to provide medical services that
satisfy a patient both physically and mentally. The state of the art medical
facilities may endow patients‟ physical health but patients‟ emotional wellbeing depends on how healthcare personnel treat patients during the
curing process. In this regard, the extant literature suggests that
compassionate care behaviour of healthcare personnel plays the leading
role. However, scant attention has been paid to understand the
phenomena of compassionate care in developing countries. Therefore,
current study aims to conduct an in-depth qualitative phenomenological
investigation from a healthcare sector of a developing country i.e.,
Pakistan. For this purpose, current study conducts semi-structured
interviews of registered nurses of a public sector hospital. This study
selects nurses as unit of analysis because patients deal the most with
nursing staff during their stay in the hospital. The findings of current study
revealed that nursing staff have comprehensive understanding of a
compassionate care behaviour. Nursing staff actively pursue to provide
compassionate care to patients in distress which is motivated by some
personal and professional factors. In addition, current study tries to
explore the organizational factors that contribute to enhance
compassionate care behaviour among nurses in public sector hospitals.
In doing so, this study makes several theoretical and practical
contributions to the extant literature on compassionate care behaviour
KOUSAR PERVEEN, MUHAMMAD AFZAL SANA SEHAR , SYED AMIR GILANI. (2019) Understanding compassionate care behaviour of Nurses in developing countries: A qualitative investigation from public sector hospital of Pakistan, Biologia – Journal of Biological Society of Pakistan, Volume 65 (I), Issue 1.
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