Abstract
The aim of research was to explore the antecedents of work
exhaustion and missing linchpin to address employee’s turnover
among small and medium firms in service sector of Pakistan. For
stated objective data was collected from 281 employees of five
travelling agencies using self-reported questionnaire compromised
of 37 items including six latent variables i.e. fairness of rewards,
job autonomy, perceived work overload, work family conflict,
work exhaustion and turnover intentions. Study used rigorous
statistical techniques for measurement models and mediation
analysis. Research revealed that two of theoretical assumptions
were true concerning mediating role of work exhaustion.
Investigation suggested that work overload and work-family
conflict needed to be addressed in order to reduce work exhaustion
accumulating in terms of employee’s turnover for Pakistani service
sector. Our study has theoretical and empirical contributions. For
example, theoretically, it has contribution in the area of
organizational behavior and industrial psychology, while
practically our scholarship enlightens firms’ managers by asking
them to develop sustainable HR policies leading towards better
staff retention by controlling work exhaustion among workforce.
Irfan Saleem, Rizwan Ahmed, Noshina Saleem. (2016) Mediating Role of Work Exhaustion: The Missing Linchpin to Address Employee’s Turnover, Journal of Behavioural Sciences, Volume 26, Issue 2.
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