Abstract
To create stability and confidence among library users, library administration needs to identify and understand the similarities and differences on library service quality among different groups of library users. So that their expectations can be met. Therefore, the current study was conducted to assess the individual differences in library service quality across user type, gender, and academic disciplines. The data were collected through LIBQUAL survey from 1473 users of 22 university libraries of Pakistan. Users rated 21 core survey items on three columns side by side on 1(low) to 9 (high) scales for a minimum, desired and perceived performance scores. The study results did not find significant difference on the basis of gender and users types (except on affect of service dimension). However, the users were significantly different on the basis of academic disciplines.
Dr. Shafiq Ur Rehman, Dr. Munawar Sabir. (2012) Do Pakistani Users Differ on Library Service Quality?, Bulletin of Education & Research, Volume 34, Issue 2.
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