Abstract
The purpose of this paper is to observe the role of
organizational learning and knowledge management in
organizational performance of service sector in Pakistan. The
key aim for carrying on this research is to acknowledge the
growing importance of knowledge management and
organizational learning for organizations working in this
knowledge economy. In Pakistan, service sector is an important
source of economic development and on the while, it is facing
fierce competition in the marketplace because of the following
factors such as the world has now changed to a global village
thus industry boundaries are collapsing and regulatory
organizations are becoming deregulatory resulting continual
and abrupt changing environmental trends. The rate of learning
should be parallel to the rate of change taking place. Thus, there
is an immense need for organizations to manage their intangible
asset i.e. human knowledge. For empirical analysis, a
measurement scale was adapted and the questionnaires were
distributed among 60 organizations working in
Islamabad/Rawalpindi, Lahore, Multan, and Bahawalpur. The
study employed SPSS and AMOS for analyses. The study found
strongly positive correlations between knowledge management,
organizational learning, and organizational performance
Dr. Bilal Anwar, Muhammad Abdullah, Gohar Farid. (2020) Knowledge Management and Organizational Performance: Mediating Role of Organizational Learning: A Study of Corporate Sector in Pakistan, Pakistan Social Sciences Review, Volume 4, Issue 2.
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