Abstract
Organizations and industries characterized by highly competitive
environments need organizational factors that foster voice behavior
amongst their employees. Two critical factors amongst these are leader
openness to voice and availability of open communication opportunity. A
lack of leader openness to voice and a lack of open communication
opportunity may lead to low levels of affective commitment. This
influences employees’ cognitive decision to engage in defensive silence,
which also results in low levels of affective commitment. However, less
consideration has been given to empirically explore these mechanisms
while providing sound theoretical underpinnings, and using robust
quantitative techniques. This paper presents a mediated model of
defensive silence using the competitive banking sector of Khyber
Pakhtunkhwa Pakistan as the context. The research aimed to understand
how these organizational factors, being the predictors of defensive
silence, influence the conscious decision process of employees and as a
consequence lead to low levels of affective commitment. The data for the
paper were gathered from a sample of 1236 bankers from 258 branches
of 8 commercial banks within 12 districts of the province. Reliability of
the data instrument was measured through Cronbach alpha using SPSS
24. However, convergent and discriminant validity were established
through confirmatory factor analysis using AMOS 18. Moreover,
structural equation modeling was used for mediation analysis along with
structural path diagram and model fit indices. The results show that the
hypothesized mediated models regarding the mediating role of defensive
silence between organizational factors and affective commitment were
supported, thus extending theory to new empirical context. The paper
concludes with a discussion on implications of these findings and
recommendations for future work .
Ms. Amen Imran, Dr. Muhammad Nouman. (2017) Mediated Model of Defensive Silence: An Empirical Case of the Banking Sector in Khyber Pakhtunkhwa, Pakistan, Abasyn Journal of Social Sciences, Volume-10, Issue-1.
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