Abstract
The turbulent environment of the organizations and rapidly change in
Information Communication Technology (ICT) require organizations to be
transformed for their survival in future. To understand the phenomena of ICT
enabled organizational transformation from a socio-technical perspective a case
study has been conducted rigorously in a multinational company. The interviews
of the senior management and other stakeholders involved in the process of
transformation were conducted and transcribed. Further analysis of the study led
to the findings that proactive strategy of organization regarding people, process
and technology is an essential aspect for organizational transformation. Such
aspects may be termed as potential “means”. Moreover, change management,
knowledge management, business process management and IT governance
served as “enablers” of ICT enabled organizational transformation. The issues
and challenges faced by the top management during transformational process
were explored and the role of potential enablers in proactively managing issues
and challenges are discussed. The potential means and enablers identified played
an effective role in the successful transformation initiative. Finally, the research
findings provide guidelines to the organizations interested in transforming
themselves for their survival in future.
Abdul Zahid Khan, Rahat Hussain Bokhari. (2018) Understanding ICT Enabled Organizational Transformation, Abasyn Journal of Social Sciences, Volume-11, Issue-1.
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