Abstract
The purpose of this study is to examine employee turnover problem that
is relatively high in banks in Pakistan. It is hypothesized that
involvement and job satisfaction would mitigate employees’ turnover
intentions. It is also assumed that job satisfaction might mediate the
relationship between job involvement and turnover intentions. Apart
from testing the proposed relations within the given context, the causes
of job involvement, job satisfaction and turnover intention in the
targeted population were identified. A sample of 320 subjects was
drawn from eight banks and close-ended questionnaires were
administered to them; of which 278 questionnaires complete from all
respects were considered for analysis. 20 semi-structured interviews
were conducted for further in-depth understanding of questions in
hand. Descriptive and inferential statistics were applied to the data
collected through questionnaires to test the hypotheses and data
collected through interviews were analyzed through content analysisthe
results of the study reaffirmed the relationships and were consistent
with the previous literature. However, it was interesting to know that
level of involvement, satisfaction and turnover intentions vary with the
demographic differences of the respondents. It is found that certain
reasons leading to job dissatisfaction, turnover intention and job
disengagement were evident and managers were taking no corrective
measures as such.
Naila Azam Joiya, Muhammad Zeb Khan, Zia Ullah. (2018) Opening Up The Black Box Of Employee Turnover Intent In The Banking Sector Of Pakistan , Journal of Managerial Sciences, Volume 12, Issue 3.
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